SUSE Software Solution Product Guide

SUSE and Lenovo work together to ensure that the latest SUSE technologies work perfectly with Lenovo ThinkSystem infrastructure and ThinkAgile solutions to provide the most reliable, secure and high-performing datacenters for our customers. Built with proven Lenovo innovation, Lenovo ThinkSystem servers and ThinkAgile solutions extend SUSE's operating systems, cloud solutions, virtualization technologies, edge, and infrastructure platforms so you can build a highly productive IT environment that can help your business achieve true innovation.

Lenovo has proven experience in developing and delivering SUSE-based solutions that help customers modernize and simplify their IT infrastructure to dramatically drive down operating costs and open the door to cutting-edge innovations. Built around the latest Lenovo ThinkSystem servers, the Lenovo solution with SUSE provides businesses with an affordable, interoperable, and reliable industry-leading solution to innovate everywhere, from the data center to the cloud, to the edge and beyond.

Figure 1. Lenovo and SUSE lead in SAP solutions

Lenovo’s largest supercomputer installations use SUSE Linux Enterprise Server operating systems optimized for High-Performance Computing. This includes LRZ in Germany and the Barcelona Super Computer. Also, SUSE is the initial default operating system for SAP HANA solutions.

Lenovo offers various types and forms of SUSE subscriptions so organizations and partners can leverage best in class Lenovo servers to build agile IT infrastructure that is reliable, secure, and high performing. Choosing a SUSE OEM subscription from Lenovo for most customers is the simplest and most cost-effective approach. SUSE subscriptions from Lenovo are specifically pre-tested and optimized to install on Lenovo servers. Lenovo offers support for several SUSE offerings including SUSE Linux Enterprise Server and SUSE High-Performance Computing, giving customers a single point of support for their datacenter with better pricing than they can get from normal SUSE distributors.

With a history of technical collaboration, SUSE and Lenovo consistently deliver innovative joint solutions for the data center. Lenovo's leadership in reliability, customer satisfaction, and performance, combined with SUSE’s reputation in software, continues to deliver innovative data-center solutions and lower total cost of ownership for our joint customers.

With Lenovo, customers have access to decades of datacenter expertise, industry leading support services and the option to leverage Lenovo consultative, professional, and managed service offerings. Lenovo provides customers with the best solution to generate the business results they are looking to achieve, while leveraging a single partner for all aspects of support and services.

Support levels

Lenovo sells SUSE subscriptions that offer either Lenovo support or SUSE direct support. The advantage of the Lenovo support options is that they all offer 7x24 support at significantly lower cost than vendor-provided support options.  Support from SUSE comes in two options: Priority subscriptions or Standard subscriptions.

• Priority subscriptions have support offered 7x24 - seven days a week, 24 hours per day
• Standard subscriptions have support offered 5x12 - Monday to Friday, local business days, typically offered from 8:00 AM to 8:00 PM local hours

This section describes the subscriptions available for SUSE Linux Enterprise Server (SLES) supported by world-class Lenovo Services.

SLES is available in the following deployment scenarios:

• SUSE Linux Enterprise Server (SLES) Physical Node: This is the basic SLES x86 Linux Operating System (OS) is sold in a single 2-socket subscription. There is one subscription that supports two physical sockets of SLES.
• SUSE Linux Enterprise Server (SLES) Virtual Node: This is the basic SLES x86 Linux Operating System (OS) is sold in a single 2-VM subscription. There is one subscription that supports two Virtual Machines using SLES.
• SUSE Linux Enterprise Server (SLES) Virtualization Unlimited: This subscription offers unlimited “bare metal” SLES OS instances for virtual machines. This version includes Live Patching, which allows you to update security patches without rebooting machines and without waiting for your next service window. Note: This subscription does include the 1-2 socket physical server OS and unlimited SLES VMs.
• SUSE Linux Enterprise Live Patching: This offering allows for kernel updates in real time, and almost eliminates the need for down time during maintenance upgrades. SUSE Linux Enterprise Live Patching is a simple open-source solution that delivers live kernel patching without the need to reboot. With this subscription offering based on the kGraft project, you can perform patching without interrupting your mission-critical workloads and in-memory databases, saving the cost of downtime, and increasing service availability. Because it builds on to the existing SUSE Linux Enterprise kernel infrastructure It inherits the support that is currently running on the existing infrastructure. If the server holds SUSE support, Live Patching PN requires SUSE support. If the server holds Lenovo Support, Live Patching part number requires Lenovo Support.

Customers can purchase SLES subscriptions from Lenovo through the following ways:

• CTO (Configure to Order) – this is the OEM subscription that is added to the Lenovo server quotes.
  • Socket-based per Server
• BTO (Build to Order) – this is the OEM subscription that can be added to any customer quotes.
  • Socket-based per Server

Each SLES OS subscription can provide an OS instance for up to two sockets or two virtual machines. Other options include unlimited SLES virtual machines. A “virtualization unlimited” subscription provides both the 2-socket OS and unlimited bare metal SLES virtual machines.

The following table lists the available SLES subscriptions.

The following tables lists the ordering information for SLES offerings. The three tables are as follows:

• SLES offerings with support from SUSE - available worldwide
• SLES offerings with support from Lenovo - available worldwide except PRC
• SLES offerings with support from Lenovo - available in PRC

This section provides information on SUSE Linux Enterprise for High Performance Computing (HPC) from Lenovo. Lenovo is an industry leader in the HPC space with hundreds of HPC wins using SUSE Linux Enterprise for HPC in the deployments. Many of the largest supercomputers are deployed with Lenovo servers and SUSE HPC software.

For IT professionals with performance is a primary concern, SUSE Linux Enterprise for HPC provides capabilities to build high performance datacenter environments. These subscriptions are sold by two physical sockets or two virtual machine instances.

• SUSE Linux Enterprise for HPC.
• Lenovo resells SUSE Linux Enterprise for HPC subscriptions that cover both Compute and Head Nodes. Lenovo provides Standard and Priority support for this option, recommended due to the lower costs and extensive HPC experience within Lenovo support groups.

Because of the complexity of HPC environments, SUSE recommends that you consider purchasing your subscription with either Long Term Service Pack Support (LTSS), which provides up to 3 years continued general support, or Enhance Service Pack Overlap Support (ESPOS), which provides an additional year of support (a total of 18 months). These options give you significantly more time to upgrade and/or skip a service pack completely. For more information, see https://www.suse.com/support/policy-products/.

The following tables list the ordering information for SUSE Linux Enterprise for HPC offerings. The three tables are as follows:

• HPC offerings with support from Lenovo - available worldwide except PRC
• HPC offerings with support from Lenovo - available in PRC

This section provides information on add-on packages that can be sold with the SLES Operating System from Lenovo. Any “Add-On” package will inherit or adopt the support levels of the underlying server OS (i.e. Standard or Priority support, Lenovo Support or SUSE Support).

• SLES High Availability Extension. SUSE Linux Enterprise High Availability (HA) Extension provides mature, industry-leading open source high availability clustering technologies that are easy to set up and use. It can be deployed in both physical and virtual environments. Together with Geo Clustering, the SUSE Linux Enterprise High Availability Extension helps maintain business continuity, protect data integrity and maximize service uptime for mission-critical Linux workloads across local to unlimited geographic distances.

The following table lists the ordering information for SUSE Linux Enterprise Add-Ons offerings.

This section provides information on SUSE Linux Enterprise Server for SAP Applications sold from Lenovo. SUSE offers a subscription called SLES for SAP Applications that is used for SAP HANA installations and non-HANA applications such as SAP Business Warehouse. One of the largest resellers of SAP HANA servers with over 16,000 systems implemented, Lenovo is well-versed in the planning, installation and management of SUSE-based SAP HANA deployments. Lenovo also offers Lenovo Support options for SLES for SAP Applications.

• SLES for SAP Applications. SLES for SAP Applications is an attractive, bundled subscription with several SUSE technologies. This is the subscription required for SAP HANA use cases. This subscription includes SUSE Linux Enterprises Server with 1-2 sockets or 1-2 Virtual Machines, SUSE High Availability Extension Add-On and integration into the optional SUSE Manager. It also has support of three years included. Like other SLES subscriptions, this one offers the two socket, or two virtual machine option and the unlimited bare metal virtual machine option noted by a “Virtualization Unlimited” description.

The following tables list the ordering information for SUSE Linux Enterprise Server for SAP offerings. The three tables are as follows:

• SLES for SAP offerings with support from SUSE - available worldwide
• SLES for SAP offerings with support from Lenovo - available worldwide except PRC
• SLES for SAP offerings with support from Lenovo - available in PRC

A lightweight enterprise-ready Linux host for containerized and virtual workloads designed to simplify operation and development that offers a secure, reliable, and compliance-ready host anywhere from a standalone container host to a Kubernetes cluster and from mission-critical edge to the cloud.

The following tables list the ordering information for SUSE Multi-Linux Manager offerings. The three tables are as follows:

• SUSE Multi-Linux Manager offerings with support from SUSE - available worldwide
• SUSE Manager offerings with support from Lenovo - available worldwide except PRC
• SUSE Manager offerings with support from Lenovo - available in PRC

The following table lists the ordering information for SUSE Multi-Linux offerings.

This section provides information on SUSE Rancher Prime products.

Everything organizations need to securely deploy, run, and manage their containerized workloads anywhere. Streamlining cluster deployment, Rancher Prime offers centralized authentication, access control and observability across the entire infrastructure.

The following table lists the ordering information for SUSE Rancher Prime offerings.

SUSE licenses are subscription-based, which means that the client has the right to use the software only as long as they have an active subscription. Subscription licenses include updates and support.

Lenovo can renew SUSE part numbers with additional 1, 3 or 5 years of usage. A Subscription and Support (S&S) renewal extends the subscription for a year or more. The customer does not have to purchase a new software license.

The benefit of renewing subscriptions with Lenovo means that you save time and money. Lenovo offers a single point of contact for hardware and software support, so you don’t have to lose time maintaining vendor contact lists and can instead focus on things that matter to your business. Allow us to protect your business agility and product capabilities with your current technology and maintain 24x7 access to service and support (depending on the support contract the company holds). In addition, timely renewals avoid services lapse, non-compliance, and costly reinstatement fees.

Additional information about subscriptions.

1. Q: What types of SUSE subscriptions does Lenovo offer?

   A: Lenovo offers OEM subscriptions and Resell subscriptions for SUSE Linux Enterprise Server, HPC, SAP, SUSE Multi-Linux Manager, SUSE Multi-Linux Support, and SUSE Rancher Prime. “OEM” subscriptions come with industry leading 24x7 support from Lenovo offering a single point to call for any hardware or software issues. Please refer to the product list found in this document.

2. Q: How is SUSE Linux Enterprise Server sold?

   A: SUSE subscriptions are sold in 1, 3 and 5-year options. These are not “licenses” but are subscriptions that provide access to all software downloads, patches, upgrades, etc. and the ability to contact Lenovo or SUSE for support. Support will be either 12x5 or 24x7 terms. Subscriptions are delivered from Lenovo to the customer.

3. Q: How are the SUSE subscriptions delivered?

   A: SUSE subscription keys are inventoried by Lenovo and delivered via the Lenovo Key Management System (LKMS). Customers are sent an Authorization Code used to register the purchase on the LKMS. The actual subscription keys are then emailed to the customer to register at the customer’s SUSE user account.

4. Q: Can I reassign a SUSE subscription in the case of new hardware or a disaster recovery scenario?

   A: Yes, SUSE subscriptions can be reassigned to a new server by changing the server on the customer’s SUSE account.

The Lenovo Server Operating System Interoperability Guide (OSIG) is a comprehensive source of information about operating system compatibility with Lenovo servers. It includes servers in the ThinkSystem, ThinkAgile, System x, ThinkServer, NeXtScale, Flex System and BladeCenter product families and covers servers that are currently supported by Lenovo under warranty.

For more information, please visit the OSIG page at http://lenovopress.com/osig. Use the dropdown menus to filter and fine tune your search. In each of the search results, the support statement column contains clickable links that opens a popup window with details about the support.

For Lenovo option compatibility, the Lenovo ServerProven® program validates selected products for compatibility with all Lenovo ThinkSystem servers. Through the ServerProven Program, Lenovo works with industry leaders to test their equipment with Lenovo products.

For compatibility information, please visit the ServerProven site at http://www.lenovo.com/us/en/serverproven/. For more details, please click on the Lenovo product. For compatibility with OS, please click on the green + button to expand the section.

Lenovo Support provides comprehensive, single-source support for a wide range of server operating systems including SUSE Linux. Lenovo provides 24x7x365 service for critical problems, and support during business hours for noncritical problems. If live phone help is unavailable during those service windows, responses are provided within 2 hours.

For more information on SUSE Linux support, see the following web page:
https://datacentersupport.lenovo.com/solutions/HT507837

The following sales training courses are offered for employees and partners (login required). Courses are listed in date order.

1. Partner Technical Webinar - SUSE Update
   2024-08-19 | 60 minutes | Employees and Partners
   Details
   Partner Technical Webinar - SUSE Update
   
   

   In this 60-minute replay, The SUSE team re-joined us with updates to SUSE since their last visit. Specifically, they covered Harvester and Rancher Prime and helped us understand how to position SUSE strategically.

   Published: 2024-08-19
   Length: 60 minutes
   

   Start the training:
   Employee link: Grow@Lenovo
   Partner link: Lenovo Partner Learning
   

   Course code: 081624
2. VTT: Rancher Prime - Open, Interoperable Enterprise Container Management - May 2024
   2024-05-28 | 63 minutes | Employees Only
   Details
   VTT: Rancher Prime - Open, Interoperable Enterprise Container Management - May 2024
   
   

   Rancher Prime delivers everything organizations need to securely deploy, run, and manage their containerized workloads anywhere. Streamlining cluster deployment, Rancher Prime offers centralized authentication, access control, and observability across the entire infrastructure. Build, secure, and manage your enterprise-grade applications faster, from core to cloud to edge.

   Published: 2024-05-28
   Length: 63 minutes
   

   Start the training:
   Employee link: Grow@Lenovo
   

   Course code: DVSYS208
3. Partner Technical Webinar - SUSE Rancher - Container Management
   2024-05-08 | 60 minutes | Employees and Partners
   Details
   Partner Technical Webinar - SUSE Rancher - Container Management
   
   

   In this 60-minute replay, Alex Arnoldy, SUSU - Global Solution Architect, and the team educated us on the SUSE suite concerning the Lenovo portfolio. In this module, we explored Enterprise Container Management with Rancher Prime as another dimension of the SUSE - Lenovo relationship.

   Published: 2024-05-08
   Length: 60 minutes
   

   Start the training:
   Employee link: Grow@Lenovo
   Partner link: Lenovo Partner Learning
   

   Course code: 050324
4. VTT: SUSE Manager solution overview - February 2024
   2024-02-26 | 40 minutes | Employees Only
   Details
   VTT: SUSE Manager solution overview - February 2024
   
   

   True open source infrastructure management solution designed to simplify and secure your entire mixed Linux environment — at the core, on the edge or in the cloud(s). Maintain infrastructure security & compliance at any scale—from 10 to 1 million clients — from a single console.

   Published: 2024-02-26
   Length: 40 minutes
   

   Start the training:
   Employee link: Grow@Lenovo
   

   Course code: DVSYS206

For more information about these SUSE offerings from Lenovo, see the following links:

• SUSE for HPC Solutions
• Flyer: Grow Your SAP Applications with Lenovo and SUSE